ACE COMBAT 7 Frequently Asked Questions

January 16, 2019

Purchase and redemption questions

DIGITAL PURCHASES

Q: I pre-ordered Ace Combat 7 digitally on the Xbox Store. When and how will I receive Ace Combat 6?

For a limited time, purchasing ACE COMBAT™ 7: SKIES UNKNOWN on Xbox One and grants the user ACE COMBAT™ 6: Fires of Liberation™ on Xbox 360, or Xbox One via Backward Compatibility. The code for ACE COMBAT™ 6: Fires of Liberation™ will be delivered to your Xbox message center within 7-10 days of the release of ACE COMBAT™ 7: SKIES UNKNOWN. You can redeem the code on your Xbox One console. For Backward Compatibility information, see xbox.com/xbox-one/backward-compatibility.
 
Q: I pre-ordered Ace Combat 7 digitally on PlayStation Store. When and how will I receive Ace Combat 5?

Ace Combat 5 will be accessible via your PS4™ library from launch. For more information see https://support.playstation.com/s/article/Download-PlayStation-Store-Purchases-to-the-PS4?language=en_US

Q: I purchased Ace Combat 7 digitally on the Xbox Store after January 18, 2019. Will I still be able to get Ace Combat 6?

Until February 18, 2019, purchasing ACE COMBAT™ 7: SKIES UNKNOWN on Xbox One and grants the user ACE COMBAT™ 6: Fires of Liberation™ on Xbox 360, or Xbox One via Backward Compatibility. The code for ACE COMBAT™ 6: Fires of Liberation™ will be delivered to your Xbox message center within 7-10 days of the expiration of this offer. You can redeem the code on your Xbox One console. For Backward Compatibility information, see xbox.com/xbox-one/backward-compatibility.

Q: I purchased Ace Combat 7 on the PlayStation Store after January 18, 2019. Will I still be able to get Ace Combat 5?

Ace Combat 5 will be included with your purchase of Ace Combat 7 until February 18, 2019. It will be accessible via your PS4™ library. For more information see https://support.playstation.com/s/article/Download-PlayStation-Store-Purchases-to-the-PS4?language=en_US


PURCHASING DIGITAL AT RETAIL

Q: I pre-ordered a digital copy of Ace Combat 7 for Xbox ONE at a participating physical retail store or on their website. When and how will I receive the Bonus Content DLC and Ace Combat 6? 

A: Participating retailers will provide one code for the DLC which can be redeemed through the Store on your console. Code for Ace Combat 6 will be delivered via your Xbox Message Center within approximately 7-10 days after the bonus content offer ends. The offer expires 2/18/19 or while supplies last.
 
Q: I pre-ordered a digital copy of Ace Combat 7 for PS4 at a participating physical retail store or on their website. When and how will I receive the bonus content DLC and Ace Combat 5? 

Participating retailers will provide a code that can be redeemed through the PlayStation Store for both the DLC and Ace Combat 5. The offer expires 2/18/19 or while supplies last.

Q: I pre-ordered Ace Combat 7 on Steam at a participating physical retail store or on their website. When and how will I receive the bonus content DLC?  

Participating retailers will provide a Steam Key that can be redeemed through Steam for the DLC. The offer expires 3/4/19 or while supplies last

Q: I purchased a digital copy of Ace Combat 7 for Xbox One at a participating physical retail store or on their website after the game launched on 1/18/19. When and how will I receive the bonus content DLC and Ace Combat 6? 

Participating retailers will provide two codes, one for the DLC and a separate code for Ace Combat 6. Both can be redeemed through the Store on your console. The offer expires 2/18/19 or while supplies last. Please see https://support.microsoft.com/en-us/help/10604/microsoft-account-redeem-gift-card-or-code for additional information.

Xbox One codes will be delivered via your Xbox Message Center within approximately 7-10 days after the bonus content offer expires on 2/18/19. 

Q: I purchased a digital copy of Ace Combat 7 for PS4 at a participating physical retail store or on their website after the game launched on 1/18/19. When and how will I receive the bonus content DLC and Ace Combat 5? 

Participating retailers will provide a code that can be redeemed through the PlayStation Store for both the DLC and Ace Combat 5. The offer expires 2/18/19 or while supplies last. Please see https://www.playstation.com/en-us/explore/playstationnetwork/redemption/ for more details on how to redeem your code.
 
PURCHASING PHYSICAL AT RETAIL

Q: I pre-ordered a physical copy of Ace Combat 7 for Xbox ONE at a participating physical retail store or on their website. When and how will I receive the bonus content DLC and Ace Combat 6? 

Participating retailers will provide two codes, one for the DLC and a separate code for Ace Combat 6. Both can be redeemed through Microsoft.com/redeem or the Store on your console. The offer expires 2/18/19 or while supplies last
 
Q: I pre-ordered a physical copy of Ace Combat 7 for PS4 at a participating physical retail store or on their website. When and how will I receive the bonus content DLC and Ace Combat 5?

Participating retailers will provide a code that can be redeemed through the PlayStation Store for both the DLC and Ace Combat 5. The offer expires 2/18/19 or while supplies last

Q: I purchased a physical copy of Ace Combat 7 for Xbox ONE at a participating physical retail store or on their website. When and how will I receive the bonus content DLC and Ace Combat 6? 

Participating retailers* will provide two codes, one for the DLC and a separate code for Ace Combat 6. 
Tokens can be redeemed through the Store on your console. The offer expires 2/18/19 or while supplies last. https://support.microsoft.com/en-us/help/10604/microsoft-account-redeem-gift-card-or-code 
*At Walmart physical retail stores (U.S. only), purchasers of a physical copy will receive one Xbox One token for AC6, which will be provided via code-on-receipt. At Walmart.com, both Xbox One tokens (Bonus DLC and AC6) will be provided. Offer expiration dates apply.

 Q: I purchased a physical copy of Ace Combat 7 for PS4 at a participating physical retail store or on their website. When and how will I receive the bonus content DLC and Ace Combat 5? 

Participating retailers will provide a code that can be redeemed through the PlayStation Store for both the DLC and Ace Combat 5. The offer expires 2/18/19 or while supplies last. Please refer to https://www.playstation.com/en-us/explore/playstationnetwork/redemption/ for further questions on redemption.

Q: I purchased Ace Combat 7 on Steam at a participating physical retail store or their website. When and how will I receive the bonus content DLC?  

Participating retailers will provide a Steam Key that can be redeemed through Steam for the DLC. The offer expires 3/4/19 or while supplies last.

MISCELLANEOUS

Q: What is included in “Bonus Content” for Ace Combat 7? 

Bonus Content comes with your purchase of Ace Combat 7 until February 18 (or March 4 for Steam) and includes the following:

  • F-4E Phantom II aircraft
  • 3 Additional Skins
  • On PS4: Adds Ace Combat 5: The Unsung War
  • On Xbox One: Adds Ace Combat 6: Fires of Liberation

Q: What is included in the Deluxe Edition of Ace Combat 7?

A: The Deluxe Edition includes the base game, the season pass, and a set of 8 emblems. Purchasing the Deluxe Edition also grants the customer a digital-exclusive F-104 aircraft.

Q: What is included in the Season Pass for Ace Combat 7?

A: The Season Pass (sold for $24.99) includes a total of six DLC packs – three additional aircraft and three additional missions at a value of $4.99 each. 

Q: How can I get the PSN pre-order theme?

A: The PSN pre-order theme is only available when pre-ordering on the PlayStation®Store. It is not included when purchasing a digital voucher through other retailers.
 

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ACE COMBAT 7: SKIES UNKNOWN

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